Air Relax Australia is operated by MeWellness Australia Pty Ltd (ABN 92 687 950 670). We back every purchase with a 30-day change-of-mind returns window plus your rights under the Australian Consumer Law. There are no restocking fees on any return.
30-day change of mind returns
If your purchase isn't right for you, you may return it within 30 days of the delivery date for a full refund of the purchase price. To be eligible, the item must be unused, in as-new condition, and in its original packaging with all parts, hoses and accessories included. Return shipping for change-of-mind returns is at your expense and we recommend a tracked service. Original outbound shipping charges are not refundable for change-of-mind returns. We do not charge restocking fees.
Non-returnable items
For hygiene reasons, the following items cannot be returned for change of mind once opened or worn: leg sleeves, recovery shorts, arm sleeves, waist belts and socks. These items can still be returned if they are faulty, as covered below. Gift cards are non-refundable.
Exchanges
Need a different size? We are happy to exchange unworn, unopened garments within 30 days of delivery. Contact us first and we will confirm availability and the exchange process. You cover return postage on the original item and we cover standard postage on the replacement.
Faulty or damaged items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If your item arrives damaged or develops a fault, contact us and we will arrange assessment, repair, replacement or refund as appropriate. Where an item is confirmed faulty, we cover all return shipping costs.
Warranty
All Air Relax systems and control units include a 12-month warranty covering manufacturing defects, supported locally in Australia. The warranty does not cover damage from misuse, unauthorised modification, or normal wear to garments. Warranty rights are in addition to, and do not limit, your Australian Consumer Law rights.
How to return an item
- Email sales@mewellness.com.au or call 0470 645 648 with your order number and the reason for return. Photos help for damage claims.
- We will confirm your return authorisation and the correct return address within 1 business day.
- Post the item to: MeWellness Australia Pty Ltd, PO Box 48, Quakers Hill NSW 2763, Australia (unless we advise an alternative address for large items).
- Once your return is received and inspected, we will notify you by email of the outcome.
Refunds
Approved refunds are processed to your original payment method within 5 business days of receiving and inspecting the return. Depending on your bank or card issuer, please allow a further 3 to 5 business days for the refund to appear in your account. If you have not received an approved refund after 10 business days, contact us at sales@mewellness.com.au.
Contact
Call us: 0470 645 648
Email us: sales@mewellness.com.au
MeWellness Australia Pty Ltd
ABN: 92 687 950 670
Sydney, NSW, Australia
Postal address: PO Box 48, Quakers Hill NSW 2763