MeWellness Australia Pty Ltd (ABN 92 687 950 670), trading as Air Relax Australia, is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you shop with us we collect information needed to process and deliver your order: your name, email address, phone number, shipping and billing address, and order details. Payment card details are processed securely by our payment providers and are not stored on our systems. We also collect standard analytics data (such as pages visited and device type) to improve the store.
How we use it
We use your information to process orders, arrange delivery, provide customer support, handle returns and warranty claims, and, only if you opt in, send marketing emails about products and offers. You can unsubscribe from marketing at any time using the link in any email.
Who we share it with
We share information only as needed to run the store: with our e-commerce platform (Shopify), payment providers, shipping carriers, and email service providers. We do not sell your personal information. Some service providers may store data overseas; where they do, we take reasonable steps to ensure comparable privacy protections apply.
Security & retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and retain it only as long as needed for legal, accounting and warranty purposes.
Access, correction & complaints
You may request access to or correction of your personal information, or raise a privacy concern, by emailing sales@mewellness.com.au, calling 0470 645 648, or writing to MeWellness Australia Pty Ltd, PO Box 48, Quakers Hill NSW 2763. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).